Our Terms

TERMS OF SERVICE

1. Ownership & Operator Information

  • https://hyyatserv.com (the “Website”) is owned and operated by SMARTBRIDGE PORTAL, a legally registered entity operating in accordance with the laws of the United Arab Emirates.
  • These Terms and Conditions (“Terms”) govern your access to, and use of, the Website and all related services provided by SMARTBRIDGE PORTAL.
  • By accessing or using the Website or our services, you confirm that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree, you must discontinue use immediately

2. Services Covered

These terms apply to all hosting services we provide, including:

  • Web Hosting
  • WordPress Hosting
  • Business Email / Email Hosting
  • Reseller Hosting
  • VPS Hosting
  • Domain Name Services

3. Billing & Payment

  • Services are billed monthly unless stated otherwise.
  • Failure to pay invoices on time may result in suspension or termination of your account.
  • Refunds may be available depending on your plan and our refund policy.

4. Acceptable Use

  • You may not use our services for unlawful purposes, abusive content, spam, or malicious activities.
  • Misuse of server resources (e.g., excessive CPU, RAM, bandwidth beyond your plan) may result in suspension.
  • Content that violates laws or regulations will be removed without notice.

5. Backups

  • Automatic backups are included in selected plans.
  • We are not liable for data loss; customers are responsible for maintaining their own backups.

6. Support

  • Technical support is provided via WHMCS ticket system.
  • Support availability may vary depending on your plan.

7. Account Suspension & Termination

Your account may be suspended or terminated if you:

  • Fail to pay invoices.
  • Violate acceptable use policies.
  • Engage in illegal activities or abuse resources.

8. Domain Names

  • Domains are secondary services and may be purchased, renewed, or transferred through us.
  • Failure to renew domains before expiry may result in loss of ownership.

9. VPS Hosting

  • VPS plans come with full access and no software restrictions.
  • Customers are responsible for managing and securing their VPS.

10. Reseller Hosting

  • Reseller plans are subject to allocated resource limits (RAM, storage, bandwidth).
  • Overselling or abuse of resources may result in suspension.

11. Liability

  • We are not liable for downtime, loss of data, or damages caused by service interruptions.
  • Our responsibility is limited to the value of the services paid.